Customer Service Clerk (Courier Depot)

You'll help walk-in customers at a courier depot counter in Somerset West, face to face, all day. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll be based at a courier depot counter in Somerset West. Living nearby, or on a taxi route to it, really helps. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Update customer details and file signed forms for audit.
• Take payments, balance your till and bank cash at close.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Greet customers, find out what they need and manage the queue ticket system.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Do SIM swaps and RICA registrations with proper ID checks.

• You can stay polite with a long queue watching
• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate
• Presentable and approachable with all kinds of customers

• A Customer Service NQF certificate
• Medical scheme or insurance product knowledge

• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.