Customer Service Consultant (Cellular Store) – Permanent

This insurance branch in Centurion needs someone friendly who can fix account problems while the queue moves. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

The site is in Centurion; early starts mean public transport timing matters, so check your route before applying. Most weeks are 45 hours, in line with the BCEA.

• Take payments, balance your till and bank cash at close.
• Greet customers, find out what they need and manage the queue ticket system.
• Do SIM swaps and RICA registrations with proper ID checks.
• Book repairs and warranty claims and give customers a reference number.
• Update customer details and file signed forms for audit.

• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• You can stay polite with a long queue watching

• RICA and cellular product knowledge
• A Customer Service NQF certificate
• Speaking the main local language of your area

• Staff discount on products
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.