Customer Service Consultant (Cellular Store)

This insurance branch in Epping needs someone friendly who can fix account problems while the queue moves. People who do well here are steady, honest and not scared to ask when something is unclear.

The work is in Epping, Western Cape, so you'll need a reliable way to get there every day. Shifts rotate, so you'll need to be flexible about days and nights.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Take payments, balance your till and bank cash at close.
• Do SIM swaps and RICA registrations with proper ID checks.
• Greet customers, find out what they need and manage the queue ticket system.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Call customers when repairs or orders are ready to collect.
• Update customer details and file signed forms for audit.

• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate
• Accurate with cash and paperwork

• Speaking the main local language of your area
• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge

• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Fixed roster published two weeks ahead
• Product training and certifications paid for

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.