Customer Service Consultant (Cellular Store)

You'll help walk-in customers at a courier depot counter in Fourways, face to face, all day. It's a practical job: you'll see what you got done before you go home.

This post is Fourways-based, with most of your time spent at a courier depot counter. Weekend work is on a roster, so you won't be on every weekend.

• Call customers when repairs or orders are ready to collect.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Log complaints and pass them to the store or branch manager.
• Greet customers, find out what they need and manage the queue ticket system.
• Update customer details and file signed forms for audit.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Do SIM swaps and RICA registrations with proper ID checks.

• Retail or customer service experience of at least a year
• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system
• Accurate with cash and paperwork
• Presentable and approachable with all kinds of customers
• Retail hours, including Saturdays, Sundays and month-end

• RICA and cellular product knowledge
• Speaking the main local language of your area
• Medical scheme or insurance product knowledge

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.