Customer Service Consultant (Cellular Store) – Entry Level

If you like people and hate long queues, this department store service desk in Fourways suits you. This is a good step for someone who wants proper routine and a manager who notices good work.

Location: Fourways, Gauteng. Applicants who already live in the area get looked at first.

• Track parcels, reissue waybills and arrange redelivery at the counter.
• Book repairs and warranty claims and give customers a reference number.
• Take payments, balance your till and bank cash at close.
• Do SIM swaps and RICA registrations with proper ID checks.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.
• Greet customers, find out what they need and manage the queue ticket system.

• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Matric (Grade 12) certificate

• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.