Customer Service Consultant (Cellular Store)

Customers bring their problems to your counter at a courier depot counter in Gqeberha, and leave with answers. This role rewards consistency more than flash.

Location: Gqeberha, Eastern Cape. Applicants who already live in the area get looked at first. Start date: as soon as possible for the right person.

• Do SIM swaps and RICA registrations with proper ID checks.
• Call customers when repairs or orders are ready to collect.
• Greet customers, find out what they need and manage the queue ticket system.
• Take payments, balance your till and bank cash at close.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Good on a computer and point-of-sale system
• Accurate with cash and paperwork
• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Retail or customer service experience of at least a year

• Speaking the main local language of your area
• Medical scheme or insurance product knowledge

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.