Customer Service Consultant (Cellular Store)

If you like people and hate long queues, this department store service desk in Lephalale suits you. Good for someone who wants to build a solid track record they can put on their CV.

Home base is a department store service desk on the Lephalale side of Limpopo. Overtime comes up in peak season and is paid.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Call customers when repairs or orders are ready to collect.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.
• Update customer details and file signed forms for audit.
• Do SIM swaps and RICA registrations with proper ID checks.

• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers
• Matric (Grade 12) certificate
• Accurate with cash and paperwork

• Product training and certifications paid for
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.