Customer Service Consultant (Cellular Store) – Entry Level

This mall cellular store in Richards Bay needs someone friendly who can fix account problems while the queue moves. People who do well here are steady, honest and not scared to ask when something is unclear.

This post is Richards Bay-based, with most of your time spent at a mall cellular store.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Greet customers, find out what they need and manage the queue ticket system.
• Update customer details and file signed forms for audit.
• Log complaints and pass them to the store or branch manager.
• Call customers when repairs or orders are ready to collect.

• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system
• You can stay polite with a long queue watching

• A Customer Service NQF certificate
• Speaking the main local language of your area
• RICA and cellular product knowledge

• Staff discount on products
• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.