Customer Service Consultant (Cellular Store) – Experienced

This private clinic front desk in Somerset West needs someone friendly who can fix account problems while the queue moves. If you turn up on time and finish what you start, you'll fit in quickly.

Location: Somerset West, Western Cape. Applicants who already live in the area get looked at first. The first two weeks are spent shadowing someone experienced.

• Take payments, balance your till and bank cash at close.
• Update customer details and file signed forms for audit.
• Log complaints and pass them to the store or branch manager.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Book repairs and warranty claims and give customers a reference number.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• You can stay polite with a long queue watching
• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end

• RICA and cellular product knowledge
• A Customer Service NQF certificate
• Medical scheme or insurance product knowledge

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.