Customer Service Consultant (Cellular Store)

This private clinic front desk in Umhlanga needs someone friendly who can fix account problems while the queue moves. This is a good step for someone who wants proper routine and a manager who notices good work.

Location: Umhlanga, KwaZulu-Natal. Applicants who already live in the area get looked at first. There's a probation period of three months before the contract is confirmed.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Do SIM swaps and RICA registrations with proper ID checks.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.
• Greet customers, find out what they need and manage the queue ticket system.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.

• You can stay polite with a long queue watching
• Presentable and approachable with all kinds of customers
• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system

• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge
• Speaking the main local language of your area

• Staff discount on products
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.