Debt Collector (Legal Book)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. This role rewards consistency more than flash.

This post is Krugersdorp-based, with most of your time spent at a retail credit centre. Start date: as soon as possible for the right person.

• Hand accounts over for legal action once internal steps are exhausted.
• Track broken promises-to-pay and follow up within 48 hours.
• Report daily on rands collected, contacts made and arrangements set.
• Send written arrangements by SMS or email straight after each call.
• Record reasons for non-payment so the credit team can adjust policy.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Update debtor contact details from tracing searches.

• Matric
• Good with numbers, dates and payment calculations
• Clear credit and criminal record
• Registered, or willing to register, with the Council for Debt Collectors
• You keep your tone respectful even when the debtor is not
• Target-driven and comfortable with commission

• Experience on a collections system such as Debtmaster or a dialler platform
• A second South African language
• Knowledge of the NCA and prescription rules

• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").