Debt Collector (Legal Book) – Entry Level

You'll phone customers who have fallen behind and agree payment plans they can actually keep. Expect to be trusted with real work from your first week.

This post is in Umlazi (KwaZulu-Natal). Please only apply if you can travel there daily. There's a probation period of three months before the contract is confirmed.

• Send written arrangements by SMS or email straight after each call.
• Answer disputes about balances, interest and fees with a printed statement.
• Hand accounts over for legal action once internal steps are exhausted.
• Update debtor contact details from tracing searches.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.

• At least 6 months in collections, sales or a call centre
• Good with numbers, dates and payment calculations
• Target-driven and comfortable with commission
• Clear credit and criminal record
• Registered, or willing to register, with the Council for Debt Collectors

• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").