Debt Collector (Legal Book) – Permanent

Collections at a vehicle finance collections floor in Umlazi is about firm, fair conversations and steady numbers. It's the kind of job where doing the basics well every day gets you noticed.

This post is Umlazi-based, with most of your time spent at a vehicle finance collections floor.

• Update debtor contact details from tracing searches.
• Hand accounts over for legal action once internal steps are exhausted.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Answer disputes about balances, interest and fees with a printed statement.
• Negotiate payment arrangements and set up DebiCheck mandates.

• Good with numbers, dates and payment calculations
• Matric
• Clear credit and criminal record
• At least 6 months in collections, sales or a call centre

• Knowledge of the NCA and prescription rules
• A second South African language

• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.