Desktop Support Technician (Second Line)

Tickets come in all day at this corporate head office in Atlantis, and you close them. It's a practical job: you'll see what you got done before you go home.

Location: Atlantis, Western Cape. Applicants who already live in the area get looked at first. You'll start with a short induction before working on your own.

• Escalate network and server faults to second or third line with good notes
• Keep the asset register up to date when equipment moves
• Replace faulty hardware and log warranty claims with suppliers
• Image, set up and hand over new laptops and desktops
• Visit branches or sites to fix issues that need hands on the machine

• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Able to log clear, complete ticket notes
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma

• Experience supporting point-of-sale or medical devices
• Experience with Intune or SCCM for device management
• CompTIA Network+ or Microsoft MD-102 certification

• Standby pay for after-hours cover
• Company laptop and cellphone
• Travel allowance for field technicians
• Paid certification exams after probation

• List your certifications right under your name; A+ and ITIL are common keyword filters.
• Describe the size of the environment you supported, such as "400 users across 6 branches".