Desktop Support Technician (Second Line)

Tickets come in all day at this hospital group in eMalahleni, and you close them. Expect to be trusted with real work from your first week.

The work is in eMalahleni, Mpumalanga, so you'll need a reliable way to get there every day.

• Reset passwords and unlock accounts in Active Directory and Entra ID
• Write short how-to guides for common user problems
• Connect users remotely with a remote support tool to fix issues
• Install and configure printers, scanners and docking stations
• Visit branches or sites to fix issues that need hands on the machine
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Replace faulty hardware and log warranty claims with suppliers

• Code B driver's licence and own car for field posts
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Able to log clear, complete ticket notes
• Patient and friendly with non-technical users
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi

• Experience supporting point-of-sale or medical devices
• CompTIA Network+ or Microsoft MD-102 certification

• Company laptop and cellphone
• Clear path to second-line and systems roles
• Paid certification exams after probation

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.