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Desktop Support Technician (Second Line)

How2Apply Talent Network

Roodepoort, Gauteng

Full-time

Posted 2 hours ago

Full-time IT & Software

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Job Description

You'll be the person who fixes it when laptops, printers and logins break at a managed IT services provider in Roodepoort. Bring a calm head on busy days and you'll be fine.

This post is in Roodepoort (Gauteng). Please only apply if you can travel there daily. Most weeks are 45 hours, in line with the BCEA.

What you'll actually do

Write short how-to guides for common user problems
Keep the asset register up to date when equipment moves
Reset passwords and unlock accounts in Active Directory and Entra ID
Install and configure printers, scanners and docking stations
Troubleshoot Outlook, Teams and OneDrive problems for users

You'll need

Code B driver's licence and own car for field posts
Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
Working knowledge of Windows 10 and 11 and Microsoft 365
Basic networking: IP addresses, DNS, DHCP and Wi-Fi

Nice if you have

Experience supporting point-of-sale or medical devices
CompTIA Network+ or Microsoft MD-102 certification

What you get

Clear path to second-line and systems roles
Travel allowance for field technicians
Standby pay for after-hours cover

How to apply for this job

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Get these ready, because shortlisted people are asked for them straight away: certified matric certificate and ID copy plus IT certificates, including A+ or N+ if you have them.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Watch for a call or WhatsApp from How2Apply over the next 9 working days.

How2Apply recruits for this position on behalf of hiring employers around Roodepoort; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

List your certifications right under your name; A+ and ITIL are common keyword filters.
Describe the size of the environment you supported, such as "400 users across 6 branches".