how2apply

Desktop Support Technician (Second Line)

How2Apply Talent Network

Soweto, Gauteng

Full-time

Posted 1 hour ago

Full-time IT & Software

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Job Description

You'll be the person who fixes it when laptops, printers and logins break at a call centre campus in Soweto. This is a good step for someone who wants proper routine and a manager who notices good work.

Location: Soweto, Gauteng. Applicants who already live in the area get looked at first. Start is planned for the beginning of next month.

What your day looks like

Replace faulty hardware and log warranty claims with suppliers
Write short how-to guides for common user problems
Troubleshoot Outlook, Teams and OneDrive problems for users
Escalate network and server faults to second or third line with good notes
Log, prioritise and update tickets on the service desk system
Keep the asset register up to date when equipment moves

What you need

At least 1 year of help desk or desktop support (not needed for intern posts)
Basic networking: IP addresses, DNS, DHCP and Wi-Fi
Able to log clear, complete ticket notes
Code B driver's licence and own car for field posts
Patient and friendly with non-technical users
Working knowledge of Windows 10 and 11 and Microsoft 365

Extra points for

Experience supporting point-of-sale or medical devices
ITIL Foundation
Experience with Intune or SCCM for device management

What you get

Clear path to second-line and systems roles
Standby pay for after-hours cover
Paid certification exams after probation

How to apply for this job

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Keep copies of these ready to send: certified matric certificate and ID copy, IT certificates, including A+ or N+ if you have them plus copy of your driver's licence for field posts.
Send your details with the form below. Add one or two lines about similar work you've done.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 5 working days.

How2Apply recruits for this position on behalf of hiring employers around Soweto; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
Describe the size of the environment you supported, such as "400 users across 6 branches".