how2apply

End-User Computing Technician

How2Apply Talent Network

Durban Central, KwaZulu-Natal

Contract

Posted 1 day ago

Contract IT & Software

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Job Description

A call centre campus in Durban Central needs a calm tech who can help frustrated users get back to work. You don't need to be the loudest person in the room, just the one others can count on.

This post is in Durban Central (KwaZulu-Natal). Please only apply if you can travel there daily.

What your day looks like

Connect users remotely with a remote support tool to fix issues
Image, set up and hand over new laptops and desktops
Replace faulty hardware and log warranty claims with suppliers
Log, prioritise and update tickets on the service desk system
Visit branches or sites to fix issues that need hands on the machine
Install and configure printers, scanners and docking stations
Troubleshoot Outlook, Teams and OneDrive problems for users

Must-haves

Able to log clear, complete ticket notes
Working knowledge of Windows 10 and 11 and Microsoft 365
Patient and friendly with non-technical users
Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
At least 1 year of help desk or desktop support (not needed for intern posts)
Code B driver's licence and own car for field posts

Nice if you have

CompTIA Network+ or Microsoft MD-102 certification
ITIL Foundation

On offer

Standby pay for after-hours cover
Paid certification exams after probation
Clear path to second-line and systems roles
Company laptop and cellphone

How to apply

Make sure the role, the hours and working in Durban Central really suit you before you apply.
Keep copies of these ready to send: IT certificates, including A+ or N+ if you have them plus copy of your driver's licence for field posts.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
If you're shortlisted you'll hear from us within 8 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Durban Central; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
Describe the size of the environment you supported, such as "400 users across 6 branches".