End-User Computing Technician

Get hands-on support experience at a managed IT services provider in Mossel Bay, from password resets to new laptop builds. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The site is in Mossel Bay; early starts mean public transport timing matters, so check your route before applying. You'll start with a short induction before working on your own.

• Install and configure printers, scanners and docking stations
• Visit branches or sites to fix issues that need hands on the machine
• Connect users remotely with a remote support tool to fix issues
• Image, set up and hand over new laptops and desktops
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Log, prioritise and update tickets on the service desk system
• Escalate network and server faults to second or third line with good notes

• Code B driver's licence and own car for field posts
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Able to log clear, complete ticket notes

• Experience with Intune or SCCM for device management
• CompTIA Network+ or Microsoft MD-102 certification

• Company laptop and cellphone
• Clear path to second-line and systems roles
• Travel allowance for field technicians
• Standby pay for after-hours cover

• List your certifications right under your name; A+ and ITIL are common keyword filters.
• Describe the size of the environment you supported, such as "400 users across 6 branches".