End-User Computing Technician

You'll be the person who fixes it when laptops, printers and logins break at a managed IT services provider in Paarl. People who do well here are steady, honest and not scared to ask when something is unclear.

This post is in Paarl (Western Cape). Please only apply if you can travel there daily.

• Troubleshoot Outlook, Teams and OneDrive problems for users
• Log, prioritise and update tickets on the service desk system
• Escalate network and server faults to second or third line with good notes
• Visit branches or sites to fix issues that need hands on the machine
• Keep the asset register up to date when equipment moves
• Reset passwords and unlock accounts in Active Directory and Entra ID

• At least 1 year of help desk or desktop support (not needed for intern posts)
• Patient and friendly with non-technical users
• Code B driver's licence and own car for field posts
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma

• CompTIA Network+ or Microsoft MD-102 certification
• Experience supporting point-of-sale or medical devices

• Paid certification exams after probation
• Standby pay for after-hours cover
• Clear path to second-line and systems roles
• Company laptop and cellphone

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• Describe the size of the environment you supported, such as "400 users across 6 branches".