how2apply

End-User Computing Technician

How2Apply Talent Network

Pinetown, KwaZulu-Natal

Internship

Posted 1 hour ago

Internship IT & Software

R17 000 – R25 000/month

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Job Description

Get hands-on support experience at a call centre campus in Pinetown, from password resets to new laptop builds. It suits someone who likes knowing exactly what a good day's work looks like.

This post is Pinetown-based, with most of your time spent at a call centre campus. Start date: as soon as possible for the right person.

The work, day to day

Connect users remotely with a remote support tool to fix issues
Write short how-to guides for common user problems
Troubleshoot Outlook, Teams and OneDrive problems for users
Log, prioritise and update tickets on the service desk system
Install and configure printers, scanners and docking stations

You'll need

Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
Able to log clear, complete ticket notes
Patient and friendly with non-technical users
Code B driver's licence and own car for field posts
Working knowledge of Windows 10 and 11 and Microsoft 365
At least 1 year of help desk or desktop support (not needed for intern posts)

Helpful, not essential

CompTIA Network+ or Microsoft MD-102 certification
ITIL Foundation

What you get

Standby pay for after-hours cover
Travel allowance for field technicians
Clear path to second-line and systems roles

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Keep copies of these ready to send: copy of your driver's licence for field posts, IT certificates, including A+ or N+ if you have them plus certified matric certificate and ID copy.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 8 working days.

How2Apply recruits for this position on behalf of hiring employers around Pinetown; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

List your certifications right under your name; A+ and ITIL are common keyword filters.
Be ready for a practical test on a real laptop or a phone troubleshooting role-play.