Front-of-House Service Consultant (Clinic) – Fixed-Term

Customers bring their problems to your counter at a courier depot counter in Rosslyn, and leave with answers. Good for someone who wants to build a solid track record they can put on their CV.

Home base is a courier depot counter on the Rosslyn side of Gauteng.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.
• Book repairs and warranty claims and give customers a reference number.
• Greet customers, find out what they need and manage the queue ticket system.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.

• You can stay polite with a long queue watching
• Retail or customer service experience of at least a year
• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system

• A Customer Service NQF certificate
• Speaking the main local language of your area

• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.