Front-of-House Service Consultant (Clinic)

This private clinic front desk in Secunda needs someone friendly who can fix account problems while the queue moves. If you turn up on time and finish what you start, you'll fit in quickly.

The site is in Secunda; early starts mean public transport timing matters, so check your route before applying.

• Log complaints and pass them to the store or branch manager.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Book repairs and warranty claims and give customers a reference number.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Do SIM swaps and RICA registrations with proper ID checks.
• Greet customers, find out what they need and manage the queue ticket system.
• Call customers when repairs or orders are ready to collect.

• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• Accurate with cash and paperwork
• Retail or customer service experience of at least a year
• Matric (Grade 12) certificate

• A Customer Service NQF certificate
• RICA and cellular product knowledge

• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Fixed roster published two weeks ahead

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.