Front Office Shift Supervisor

You'll handle check-ins, bookings and questions at an airport hotel in Burgersfort. You don't need to be the loudest person in the room, just the one others can count on.

The work is in Burgersfort, Limpopo, so you'll need a reliable way to get there every day. Start is planned for the beginning of next month.

• Take card pre-authorisations and settle folios at checkout.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Handle complaints at the desk and log them for the duty manager.
• Run the night audit, close the day and print the flash report.
• Manage OTA bookings coming in from online travel channels.
• Balance your cash float and card slips before handover.
• Answer booking emails and calls, and quote rates from the rate sheet.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Clear spoken and written English
• Honest with cash and card payments
• You can work rotating shifts, including nights
• Matric
• Calm with an unhappy guest at 11pm

• Opera PMS or Protel certificate
• Revenue or yield management exposure

• Paid system training in the first month
• Service charge share at some properties
• Discounted stays across the group
• Night-shift allowance

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.