Front Office Shift Supervisor – Experienced

You'll handle check-ins, bookings and questions at an airport hotel in Durban Central. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

Home base is an airport hotel on the Durban Central side of KwaZulu-Natal. There's a probation period of three months before the contract is confirmed.

• Allocate rooms and pass early check-ins to housekeeping.
• Book shuttles, dinner reservations and game drives for guests.
• Manage OTA bookings coming in from online travel channels.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Take card pre-authorisations and settle folios at checkout.

• Matric
• Clear spoken and written English
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Calm with an unhappy guest at 11pm
• Honest with cash and card payments

• A foreign language such as German, French or Portuguese
• Opera PMS or Protel certificate

• Discounted stays across the group
• Service charge share at some properties
• Meals on duty and uniform supplied
• Night-shift allowance

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.