Front Office Shift Supervisor – Immediate Start

You'll handle check-ins, bookings and questions at a beach resort in George. This is a good step for someone who wants proper routine and a manager who notices good work.

Location: George, Western Cape. Applicants who already live in the area get looked at first. Overtime comes up in peak season and is paid.

• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Manage OTA bookings coming in from online travel channels.
• Handle complaints at the desk and log them for the duty manager.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Balance your cash float and card slips before handover.
• Store guest details securely in line with POPIA.

• Clear spoken and written English
• You can work rotating shifts, including nights
• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Night-shift allowance
• Meals on duty and uniform supplied
• Discounted stays across the group

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.