Front Office Shift Supervisor

Running the front desk of a business hotel in Germiston means calm service and a clean shift balance. People who do well here are steady, honest and not scared to ask when something is unclear.

This post is in Germiston (Gauteng). Please only apply if you can travel there daily. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Book shuttles, dinner reservations and game drives for guests.
• Allocate rooms and pass early check-ins to housekeeping.
• Balance your cash float and card slips before handover.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Manage OTA bookings coming in from online travel channels.

• Matric
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system
• Honest with cash and card payments

• Revenue or yield management exposure
• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese

• Paid system training in the first month
• Night-shift allowance
• Discounted stays across the group

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.