Front Office Shift Supervisor

Guests at this boutique guesthouse in Kathu meet you first, so the stay starts at your desk. You don't need to be the loudest person in the room, just the one others can count on.

Home base is a boutique guesthouse on the Kathu side of Northern Cape.

• Balance your cash float and card slips before handover.
• Handle complaints at the desk and log them for the duty manager.
• Run the night audit, close the day and print the flash report.
• Manage OTA bookings coming in from online travel channels.
• Store guest details securely in line with POPIA.

• Clear spoken and written English
• Honest with cash and card payments
• You can work rotating shifts, including nights
• Matric
• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles

• Meals on duty and uniform supplied
• Night-shift allowance
• Service charge share at some properties
• Discounted stays across the group

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.