Front Office Shift Supervisor

Running the front desk of a beach resort in Potchefstroom means calm service and a clean shift balance. People who do well here are steady, honest and not scared to ask when something is unclear.

You'll be based at a beach resort in Potchefstroom. Living nearby, or on a taxi route to it, really helps. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Allocate rooms and pass early check-ins to housekeeping.
• Balance your cash float and card slips before handover.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Run the night audit, close the day and print the flash report.
• Manage OTA bookings coming in from online travel channels.

• Matric
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system
• Honest with cash and card payments
• Calm with an unhappy guest at 11pm
• Clear spoken and written English

• Meals on duty and uniform supplied
• Paid system training in the first month
• Service charge share at some properties
• Discounted stays across the group

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.