Front Office Shift Supervisor

You'll handle check-ins, bookings and questions at a game lodge in Sandton. You'll work with a small crew, so being easy to work with matters as much as skill.

You'll be based at a game lodge in Sandton. Living nearby, or on a taxi route to it, really helps. Most weeks are 45 hours, in line with the BCEA.

• Handle complaints at the desk and log them for the duty manager.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Run the night audit, close the day and print the flash report.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Allocate rooms and pass early check-ins to housekeeping.

• You can work rotating shifts, including nights
• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system
• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Clear spoken and written English

• Opera PMS or Protel certificate
• Amadeus or Galileo training for travel roles

• Night-shift allowance
• Service charge share at some properties
• Discounted stays across the group
• Paid system training in the first month

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.