Front Office Shift Supervisor

You'll handle check-ins, bookings and questions at a beach resort in Secunda. You don't need to be the loudest person in the room, just the one others can count on.

You'll report in Secunda. Relocation is not covered for this one.

• Store guest details securely in line with POPIA.
• Handle complaints at the desk and log them for the duty manager.
• Run the night audit, close the day and print the flash report.
• Allocate rooms and pass early check-ins to housekeeping.
• Balance your cash float and card slips before handover.

• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Calm with an unhappy guest at 11pm
• Matric

• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese
• Opera PMS or Protel certificate

• Night-shift allowance
• Paid system training in the first month
• Discounted stays across the group
• Service charge share at some properties

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.