Front Office Shift Supervisor

Running the front desk of a business hotel in Umhlanga means calm service and a clean shift balance. You don't need to be the loudest person in the room, just the one others can count on.

You'll be based at a business hotel in Umhlanga. Living nearby, or on a taxi route to it, really helps. You'll start with a short induction before working on your own.

• Store guest details securely in line with POPIA.
• Book shuttles, dinner reservations and game drives for guests.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Handle complaints at the desk and log them for the duty manager.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Take card pre-authorisations and settle folios at checkout.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights
• Clear spoken and written English
• Honest with cash and card payments
• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system

• Amadeus or Galileo training for travel roles
• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese

• Meals on duty and uniform supplied
• Service charge share at some properties
• Discounted stays across the group
• Night-shift allowance

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.