Front Office Shift Supervisor

Guests at this travel agency in Umhlanga meet you first, so the stay starts at your desk. You don't need to be the loudest person in the room, just the one others can count on.

You'll be based at a travel agency in Umhlanga. Living nearby, or on a taxi route to it, really helps. The first two weeks are spent shadowing someone experienced.

• Book shuttles, dinner reservations and game drives for guests.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Store guest details securely in line with POPIA.
• Balance your cash float and card slips before handover.
• Allocate rooms and pass early check-ins to housekeeping.

• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system
• You can work rotating shifts, including nights
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Service charge share at some properties
• Night-shift allowance
• Paid system training in the first month
• Discounted stays across the group

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.