Front Office Shift Supervisor

At this beach resort in Welkom, you'll turn bookings into happy stays. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

This post is Welkom-based, with most of your time spent at a beach resort.

• Handle complaints at the desk and log them for the duty manager.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Take card pre-authorisations and settle folios at checkout.
• Run the night audit, close the day and print the flash report.
• Balance your cash float and card slips before handover.
• Allocate rooms and pass early check-ins to housekeeping.
• Manage OTA bookings coming in from online travel channels.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights
• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system

• Amadeus or Galileo training for travel roles
• Opera PMS or Protel certificate

• Discounted stays across the group
• Night-shift allowance
• Paid system training in the first month
• Service charge share at some properties

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.