Guest Relations Officer (Resort) – Experienced

You'll handle check-ins, bookings and questions at an airport hotel in Boksburg. It suits someone who likes knowing exactly what a good day's work looks like.

You'll be based at an airport hotel in Boksburg. Living nearby, or on a taxi route to it, really helps.

• Handle complaints at the desk and log them for the duty manager.
• Manage OTA bookings coming in from online travel channels.
• Run the night audit, close the day and print the flash report.
• Allocate rooms and pass early check-ins to housekeeping.
• Store guest details securely in line with POPIA.
• Book shuttles, dinner reservations and game drives for guests.

• You can work rotating shifts, including nights
• Matric
• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system

• Revenue or yield management exposure
• A foreign language such as German, French or Portuguese

• Night-shift allowance
• Discounted stays across the group
• Service charge share at some properties

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.