Guest Relations Officer (Resort)

Running the front desk of a travel agency in Klerksdorp means calm service and a clean shift balance. Good for someone who wants to build a solid track record they can put on their CV.

The site is in Klerksdorp; early starts mean public transport timing matters, so check your route before applying. Most weeks are 45 hours, in line with the BCEA.

• Answer booking emails and calls, and quote rates from the rate sheet.
• Take card pre-authorisations and settle folios at checkout.
• Manage OTA bookings coming in from online travel channels.
• Handle complaints at the desk and log them for the duty manager.
• Store guest details securely in line with POPIA.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm
• You can work rotating shifts, including nights
• Matric
• Clear spoken and written English

• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure
• A foreign language such as German, French or Portuguese

• Meals on duty and uniform supplied
• Paid system training in the first month
• Night-shift allowance
• Service charge share at some properties

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.