Guest Relations Officer (Resort) – Immediate Start

Running the front desk of an airport hotel in Mthatha means calm service and a clean shift balance. Good for someone who wants to build a solid track record they can put on their CV.

Location: Mthatha, Eastern Cape. Applicants who already live in the area get looked at first. Overtime comes up in peak season and is paid.

• Book shuttles, dinner reservations and game drives for guests.
• Take card pre-authorisations and settle folios at checkout.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Allocate rooms and pass early check-ins to housekeeping.
• Store guest details securely in line with POPIA.

• Honest with cash and card payments
• Clear spoken and written English
• Confident on a computer and quick to learn a property system
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Matric

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure

• Meals on duty and uniform supplied
• Paid system training in the first month
• Night-shift allowance
• Service charge share at some properties

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.