Guest Relations Officer (Resort)

Guests at this game lodge in Rosslyn meet you first, so the stay starts at your desk. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

The site is in Rosslyn; early starts mean public transport timing matters, so check your route before applying. There's a probation period of three months before the contract is confirmed.

• Manage OTA bookings coming in from online travel channels.
• Balance your cash float and card slips before handover.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Run the night audit, close the day and print the flash report.
• Allocate rooms and pass early check-ins to housekeeping.
• Handle complaints at the desk and log them for the duty manager.
• Store guest details securely in line with POPIA.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights
• Honest with cash and card payments
• Matric
• Clear spoken and written English

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles
• Opera PMS or Protel certificate

• Service charge share at some properties
• Paid system training in the first month
• Discounted stays across the group
• Meals on duty and uniform supplied

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.