Hotel Front Desk Agent (Rotating Shifts)

Guests at this game lodge in Alberton meet you first, so the stay starts at your desk. This is a good step for someone who wants proper routine and a manager who notices good work.

This post is Alberton-based, with most of your time spent at a game lodge. You'll start with a short induction before working on your own.

• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Take card pre-authorisations and settle folios at checkout.
• Balance your cash float and card slips before handover.
• Answer booking emails and calls, and quote rates from the rate sheet.

• You can work rotating shifts, including nights
• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Matric
• Honest with cash and card payments
• Clear spoken and written English

• Service charge share at some properties
• Paid system training in the first month
• Night-shift allowance

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.