Hotel Front Desk Agent (Rotating Shifts)

Running the front desk of a beach resort in eMalahleni means calm service and a clean shift balance. Good for someone who wants to build a solid track record they can put on their CV.

This post is in eMalahleni (Mpumalanga). Please only apply if you can travel there daily. The first two weeks are spent shadowing someone experienced.

• Handle complaints at the desk and log them for the duty manager.
• Take card pre-authorisations and settle folios at checkout.
• Store guest details securely in line with POPIA.
• Manage OTA bookings coming in from online travel channels.
• Balance your cash float and card slips before handover.
• Check guests in and out on Opera or Protel, and scan IDs and passports.

• Clear spoken and written English
• Calm with an unhappy guest at 11pm
• Matric
• You can work rotating shifts, including nights
• Honest with cash and card payments
• Confident on a computer and quick to learn a property system

• Opera PMS or Protel certificate
• Amadeus or Galileo training for travel roles

• Discounted stays across the group
• Meals on duty and uniform supplied
• Paid system training in the first month
• Service charge share at some properties

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.