Hotel Front Desk Agent (Rotating Shifts)

Guests at this beach resort in Montague Gardens meet you first, so the stay starts at your desk. If you like clear targets and knowing where you stand, this is for you.

This post is Montague Gardens-based, with most of your time spent at a beach resort. Overtime comes up in peak season and is paid.

• Book shuttles, dinner reservations and game drives for guests.
• Take card pre-authorisations and settle folios at checkout.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Store guest details securely in line with POPIA.
• Run the night audit, close the day and print the flash report.
• Manage OTA bookings coming in from online travel channels.
• Balance your cash float and card slips before handover.

• Honest with cash and card payments
• Calm with an unhappy guest at 11pm
• Matric
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles

• Service charge share at some properties
• Meals on duty and uniform supplied
• Night-shift allowance
• Paid system training in the first month

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.