Hotel Front Desk Agent (Rotating Shifts) – Immediate Start

At this game lodge in Pinetown, you'll turn bookings into happy stays. This role rewards consistency more than flash.

This post is Pinetown-based, with most of your time spent at a game lodge. The first two weeks are spent shadowing someone experienced.

• Handle complaints at the desk and log them for the duty manager.
• Run the night audit, close the day and print the flash report.
• Balance your cash float and card slips before handover.
• Book shuttles, dinner reservations and game drives for guests.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Manage OTA bookings coming in from online travel channels.

• Honest with cash and card payments
• Matric
• You can work rotating shifts, including nights
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Calm with an unhappy guest at 11pm

• A foreign language such as German, French or Portuguese
• Revenue or yield management exposure

• Meals on duty and uniform supplied
• Service charge share at some properties
• Discounted stays across the group

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.