Hotel Front Desk Agent (Rotating Shifts)

Running the front desk of a business hotel in Sandton means calm service and a clean shift balance. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll be based at a business hotel in Sandton. Living nearby, or on a taxi route to it, really helps.

• Take card pre-authorisations and settle folios at checkout.
• Allocate rooms and pass early check-ins to housekeeping.
• Handle complaints at the desk and log them for the duty manager.
• Balance your cash float and card slips before handover.
• Run the night audit, close the day and print the flash report.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Store guest details securely in line with POPIA.

• Honest with cash and card payments
• Clear spoken and written English
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights
• Calm with an unhappy guest at 11pm

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure

• Night-shift allowance
• Meals on duty and uniform supplied
• Paid system training in the first month
• Service charge share at some properties

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.