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Hotel Front Desk Agent (Rotating Shifts)

How2Apply Talent Network

Stellenbosch, Western Cape

Full-time

Posted 7 hours ago

Full-time Hospitality & Tourism

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Job Description

Guests at this beach resort in Stellenbosch meet you first, so the stay starts at your desk. You'll work with a small crew, so being easy to work with matters as much as skill.

You'll report in Stellenbosch. Relocation is not covered for this one.

What you'll actually do

Take card pre-authorisations and settle folios at checkout.
Check guests in and out on Opera or Protel, and scan IDs and passports.
Handle complaints at the desk and log them for the duty manager.
Run the night audit, close the day and print the flash report.
Store guest details securely in line with POPIA.
Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

You'll need

Calm with an unhappy guest at 11pm
You can work rotating shifts, including nights
Honest with cash and card payments
Clear spoken and written English
A hospitality or tourism diploma, or 1 year at a hotel front desk

Extra points for

Opera PMS or Protel certificate
Amadeus or Galileo training for travel roles
A foreign language such as German, French or Portuguese

On offer

Night-shift allowance
Discounted stays across the group
Service charge share at some properties

How to apply

Check you meet the must-haves first; recruiters filter on those before anything else.
Have the following on hand (clear photos on your phone are fine at first): a recently certified ID copy (within 3 months), two contactable references plus your hospitality or tourism diploma and transcript.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 6 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Stellenbosch.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
Add a line on shift flexibility: front offices shortlist people who can cover nights.