Hotel Front Desk Agent (Rotating Shifts)

Running the front desk of a business hotel in Umlazi means calm service and a clean shift balance. You'll work with a small crew, so being easy to work with matters as much as skill.

The site is in Umlazi; early starts mean public transport timing matters, so check your route before applying. There's a probation period of three months before the contract is confirmed.

• Allocate rooms and pass early check-ins to housekeeping.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Store guest details securely in line with POPIA.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Manage OTA bookings coming in from online travel channels.
• Take card pre-authorisations and settle folios at checkout.

• Clear spoken and written English
• Confident on a computer and quick to learn a property system
• Matric
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• A foreign language such as German, French or Portuguese
• Opera PMS or Protel certificate
• Revenue or yield management exposure

• Night-shift allowance
• Discounted stays across the group
• Meals on duty and uniform supplied

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.