Inbound Call Centre Agent (UK Campaign) – Immediate Start

You'll take customer calls and chats at an online retail help desk in Johannesburg CBD, sorting problems on the first contact. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

The work is in Johannesburg CBD, Gauteng, so you'll need a reliable way to get there every day.

• Attend team huddles and weekly coaching sessions on call recordings.
• Process address changes, refunds and cancellations on the billing system.
• Reply to emails and live chats within the service-level window.
• Troubleshoot routers, fibre connections and app logins step by step.
• Verify caller identity before sharing any account details, as POPIA requires.

• You stay calm when a caller is angry
• Basic computer skills: Windows, email and working across a few screens
• No criminal record, as most clients run a background check
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Matric with a pass in English

• A second language, especially Afrikaans, isiZulu or Portuguese
• Technical know-how on Wi-Fi, fibre or smartphones

• Medical aid option after probation
• Clear promotion path to team leader or quality assessor
• Company transport home after night shifts
• Paid training for 2 to 4 weeks before you go live

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.