how2apply

IT Helpdesk Agent (Night Shift) – Permanent

How2Apply Talent Network

Boksburg, Gauteng

Full-time

Posted 1 day ago

Full-time IT & Software

R16 500 – R23 000/month

Apply for this job

Job Description

Tickets come in all day at this corporate head office in Boksburg, and you close them. This role rewards consistency more than flash.

Home base is a corporate head office on the Boksburg side of Gauteng.

The work, day to day

Write short how-to guides for common user problems
Keep the asset register up to date when equipment moves
Replace faulty hardware and log warranty claims with suppliers
Install and configure printers, scanners and docking stations
Image, set up and hand over new laptops and desktops
Connect users remotely with a remote support tool to fix issues

You'll need

Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
Code B driver's licence and own car for field posts
Patient and friendly with non-technical users
Able to log clear, complete ticket notes
At least 1 year of help desk or desktop support (not needed for intern posts)

Extra points for

Experience with Intune or SCCM for device management
CompTIA Network+ or Microsoft MD-102 certification
Experience supporting point-of-sale or medical devices

What you get

Travel allowance for field technicians
Clear path to second-line and systems roles
Standby pay for after-hours cover
Paid certification exams after probation

How to apply

Check you meet the must-haves first; recruiters filter on those before anything else.
Keep copies of these ready to send: certified matric certificate and ID copy, IT certificates, including A+ or N+ if you have them plus copy of your driver's licence for field posts.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 9 working days.

How2Apply recruits for this position on behalf of hiring employers around Boksburg; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Describe the size of the environment you supported, such as "400 users across 6 branches".
List your certifications right under your name; A+ and ITIL are common keyword filters.