IT Helpdesk Agent (Night Shift)

Get hands-on support experience at a group of private schools in Epping, from password resets to new laptop builds. Bring a calm head on busy days and you'll be fine.

This post is Epping-based, with most of your time spent at a group of private schools.

• Image, set up and hand over new laptops and desktops
• Replace faulty hardware and log warranty claims with suppliers
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Visit branches or sites to fix issues that need hands on the machine
• Escalate network and server faults to second or third line with good notes
• Reset passwords and unlock accounts in Active Directory and Entra ID

• Code B driver's licence and own car for field posts
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Patient and friendly with non-technical users
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma

• CompTIA Network+ or Microsoft MD-102 certification
• ITIL Foundation

• Standby pay for after-hours cover
• Paid certification exams after probation
• Clear path to second-line and systems roles

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.