IT Helpdesk Agent (Night Shift) – Experienced

Get hands-on support experience at a group of private schools in George, from password resets to new laptop builds. If you like clear targets and knowing where you stand, this is for you.

This post is George-based, with most of your time spent at a group of private schools.

• Escalate network and server faults to second or third line with good notes
• Replace faulty hardware and log warranty claims with suppliers
• Connect users remotely with a remote support tool to fix issues
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Keep the asset register up to date when equipment moves
• Install and configure printers, scanners and docking stations

• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Patient and friendly with non-technical users
• Able to log clear, complete ticket notes

• Travel allowance for field technicians
• Standby pay for after-hours cover
• Clear path to second-line and systems roles

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.