how2apply

IT Helpdesk Agent (Night Shift)

How2Apply Talent Network

Germiston, Gauteng

Full-time

Posted 10 hours ago

Full-time IT & Software

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Job Description

Tickets come in all day at this call centre campus in Germiston, and you close them. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

Location: Germiston, Gauteng. Applicants who already live in the area get looked at first. Overtime comes up in peak season and is paid.

What your day looks like

Log, prioritise and update tickets on the service desk system
Install and configure printers, scanners and docking stations
Connect users remotely with a remote support tool to fix issues
Visit branches or sites to fix issues that need hands on the machine
Escalate network and server faults to second or third line with good notes

Must-haves

Able to log clear, complete ticket notes
Code B driver's licence and own car for field posts
At least 1 year of help desk or desktop support (not needed for intern posts)
Basic networking: IP addresses, DNS, DHCP and Wi-Fi
Working knowledge of Windows 10 and 11 and Microsoft 365
Patient and friendly with non-technical users

Nice if you have

Experience supporting point-of-sale or medical devices
CompTIA Network+ or Microsoft MD-102 certification

What you get

Travel allowance for field technicians
Paid certification exams after probation
Standby pay for after-hours cover
Clear path to second-line and systems roles

Applying, step by step

Make sure the role, the hours and working in Germiston really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): copy of your driver's licence for field posts plus IT certificates, including A+ or N+ if you have them.
Fill in the short form below with your name and a phone number you actually answer.
Watch for a call or WhatsApp from How2Apply over the next 7 working days.

How2Apply recruits for this position on behalf of hiring employers around Germiston; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Describe the size of the environment you supported, such as "400 users across 6 branches".
Be ready for a practical test on a real laptop or a phone troubleshooting role-play.